Returns & Exchanges

Returns are accepted at the customer’s expense within 14 days of delivery, provided the item:

• Has not been worn, washed, or altered,
  
  

• Has the original tag still attached, and
  
  

• Shows no signs of perfume, makeup, pet hair, or wear marks.
  
  

To request a return, please fill out our RMA (Return Merchandise Authorization) form within 14 days of the delivery date. Once approved, you’ll receive instructions for returning your item.

Who pays for return shipping?
The customer is responsible for return shipping costs, unless the item received is faulty or incorrect.

Refund options:

• Full refund to the original payment method
  
  

• Store credit for future purchases
  
  

• Exchange for another item (subject to availability)
  
  

Please note:

• Sale or clearance items are not eligible for refund or exchange unless they are faulty.
  
  

• Refunds will not be issued for items showing signs of wear, washing, perfume, makeup, pet hair, or damage.
  
  

How long does a refund take to process?
Once your return is received and inspected, refunds are processed within 5–15 business days, depending on your bank or payment provider.