WILDFIBRES — PRIVACY POLICY

SECTION 1 — INFORMATION WE COLLECT & HOW WE USE IT

When you purchase an item from Wild Fibres, we collect the personal details you provide — including your name, email address, shipping address, and payment information — so that we can process your order, arrange delivery, and support your customer experience.

When you browse our website, your device’s internet protocol (IP) address is automatically captured to help us understand your browser, device type, and how you interact with our store.

If you choose to subscribe to our email list, we may occasionally send updates about Wild Fibres, product launches, sales, events, or other brand news.

SECTION 2 — CONSENT

How do you give consent?

By providing us with personal information to complete an order, verify payment, organise shipping, or request a return, you are agreeing that Wild Fibres may collect and use this information for those specific purposes.

If we ask to use your information for something additional — such as marketing — we will either request your direct permission or give you the option to decline.

How can you withdraw consent?

If you change your mind after opting in, you can withdraw consent at any time by contacting us at:

support@wildfibres.co.nz
or by post at:
Wild Fibres
300 Motueka River West Bank Road
7196, New Zealand

SECTION 3 — DISCLOSURE

We may disclose your information if required by law, or if you violate our Terms of Service. We do not sell or trade your personal data.

SECTION 4 — SHOPIFY

Wild Fibres operates on the Shopify e-commerce platform, which allows us to sell our products safely and efficiently.

Your personal data is stored using Shopify’s secure data storage systems, protected by firewalls and industry-standard safeguards.

Payments

If you pay using a direct payment gateway, Shopify securely stores your payment details following the Payment Card Industry Data Security Standards (PCI-DSS).
Your card data is encrypted and held only for as long as needed to complete your purchase.

For more information, you may review Shopify’s policies:
• Shopify Terms of Service: https://www.shopify.com/legal/terms
• Shopify Privacy Policy: https://www.shopify.com/legal/privacy

SECTION 5 — THIRD-PARTY SERVICES

Third-party providers used by Wild Fibres (such as payment processors, shipping partners, and marketing tools) will only use your information to provide the services required for your order.

These providers have their own privacy policies, and we recommend reviewing them if you want to understand how your information is handled by each service.

Some providers may operate in jurisdictions outside New Zealand. If your transaction involves a service in another country, your data may be subject to that region’s laws.

Once you leave our website or are redirected to an external site, this Privacy Policy no longer applies.

Links

Links on our site may take you to third-party pages. We are not responsible for their privacy practices and encourage reviewing their policies before using their services.

Google Analytics

Wild Fibres uses Google Analytics to understand visitor behaviour and improve our website experience.

SECTION 6 — SECURITY

We take extensive precautions to safeguard your personal information.
If you provide payment details, the information is encrypted using SSL technology and stored with AES-256 encryption.
While no system is entirely risk-free, we follow all PCI-DSS requirements and use widely accepted security practices to protect your data.

SECTION 7 — COOKIES

Our website uses cookies to optimise your experience. These may include:

• _session_id — session token enabling Shopify to remember session details.

• _shopify_visit — tracks visits for internal analytics (30-minute duration).

• _shopify_uniq — counts visits per customer (expires at next midnight).

• cart — stores cart content for two weeks.

• _secure_session_id — sessional authentication token.

• storefront_digest — verifies visitor access for password-protected stores.

• PREF — Google cookie for tracking visit origin.

You may disable cookies in your browser settings if you prefer.

This site also uses analytical and third-party cookies to help us understand browsing patterns and improve product quality.
Learn More: (link)
http://www.aboutads.info/choices

SECTION 8 — AGE OF CONSENT

By using our website, you confirm that you are at least the legal age of majority in your area of residence, or that you are the legal guardian permitting a minor to use this website.

SECTION 9 — CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any revisions take effect immediately upon publication on our website.
If significant changes occur, we will indicate updates within this policy so you remain informed about how your data is collected and used.

If Wild Fibres is acquired or merged with another business, your information may transfer to the new owner to ensure continuity of service.

QUESTIONS & CONTACT INFORMATION

If you would like to access, correct, update, or delete any personal information we hold about you — or if you wish to file a complaint — please contact us at:

support@wildfibres.co.nz
or by post to:

Wild Fibres
[Re: Privacy Compliance Officer]
300 Motueka River West Bank Road
7196, New Zealand