We aim to process and dispatch all orders the same day or within 24 hours of purchase (excluding weekends and public holidays). You’ll receive a tracking link as soon as your order has been shipped.

Delivery within New Zealand usually takes 1–3 business days after dispatch.

International delivery typically takes 3–10 business days, depending on your location and local customs processing times.

 If your order hasn’t arrived within the expected timeframe, please contact us at sales@wildfibres.co.nz or Whatsapp +64211836832 and we’ll assist you right away.

 Absolutely! If you need help choosing the right size or have specific fit questions, contact us anytime at sales@wildfibres.co.nz — we’ll be happy to help.

 Returns are accepted at the customer’s expense within 14 days of delivery, provided the item:

• Has not been worn, washed, or altered,
  
  
• Has the original tag still attached, and
  
  
• Shows no signs of perfume, makeup, pet hair, or wear marks.
  
  

To request a return, please fill out our RMA (Return Merchandise Authorization) form within 14 days of the delivery date. Once approved, you’ll receive instructions for returning your item.

 The customer is responsible for return shipping costs, unless the item received is faulty or incorrect.

Refund options:

• Full refund to the original payment method
  
  
• Store credit for future purchases
  
  
• Exchange for another item (subject to availability)
  Please note:
• Sale or clearance items are not eligible for refund or exchange unless they are faulty.
  
  
• Refunds will not be issued for items showing signs of wear, washing, perfume, makeup, pet hair, or dama
  

 Once your return is received and inspected, refunds are processed within 5–15 business days, depending on your bank or payment provider.

Yes, we ship our products all over the globe.

Yes — we offer free shipping on orders over $300 USD.

 Yes — all of our clothing is hand-dyed, and some are created using organic botanical dyes. Because this process is done by hand, each garment has its own unique and organic look.

Yes! All our plant-based natural fibre garments — including cotton, bamboo, viscose, hemp, rayon, and linen — are fire-safe, making them suitable for fire spinners and performers. Unlike synthetic fabrics, these materials do not melt and have a naturally higher resistance to flames.

 We recommend cold washing to preserve the fabric and dye quality. For even longer-lasting wear, hand wash gently and air dry.

 Yes. Slight variations in color and texture are natural due to our hand-dyeing process — this is what makes each piece beautifully one-of-a-kind.

Yes. We’re a small, family-run business supporting other small, family-run producers and artisans. We believe in slow fashion — not mass production — and value ethical partnerships and quality craftsmanship.Is Wildfibres an ethical brand?

 Yes! We love to collaborate with like-minded designers, makers, and creative brands. If you’re interested in creating your own line or would like us to help bring your vision to life, please get in touch — we’d love to hear from you.

 Yes, we’re always looking for people who share our values and would like to collaborate as affiliates or sell through our website. For more information, contact us at sales@wildfibres.co.nz.